Responsible Gambling

BS-GAMING is committed to providing a safe and responsible gaming environment. We believe gambling should always be an enjoyable activity. We provide multiple tools and resources to help our players maintain control over their gambling activity.

Our responsible gambling policy is designed to:

• Prevent underage gambling.
• Provide tools for players to manage their gambling activity.
• Identify and assist players who may have gambling problems.
• Promote awareness of responsible gambling practices.
• Collaborate with professional support organizations.

We provide the following tools to help you stay in control. All tools are accessible from your account settings or by contacting our support team.

• Deposit Limits: Set daily, weekly, or monthly limits on deposits.
• Loss Limits: Cap your potential losses over a set period.
• Wager Limits: Restrict the total amount you can wager.
• Session Time Limits: Automatically log out after a specified duration.
• Reality Checks: On-screen reminders of how long you have been playing.
• Cooling-Off Period: Take a short break from gambling (24 hours to 6 weeks).
• Self-Exclusion: Block access to your account for 6 months or longer.

Answer these questions honestly to evaluate your gambling habits:

• Do you often gamble longer than you planned?
• Do you gamble to escape problems or relieve stress?
• Have you tried to cut back or stop gambling but failed?
• Do you lie to family or friends to hide your gambling?
• Have you borrowed money or sold possessions to gamble?
• Do you feel anxious or irritable when you cannot gamble?
• Have you chased losses by gambling more after losing?
• Has gambling negatively affected your work, relationships, or finances?

If you answered "yes" to several of these questions, we strongly recommend seeking help from a professional organization or using our self-exclusion tools.

Cooling-Off Period

A short break from gambling, lasting from 24 hours up to 6 weeks. During this period, your account remains open but you cannot deposit or play. You can reverse this decision once the period ends.

Self-Exclusion

A longer-term block, lasting from 6 months up to 5 years (or permanently). During self-exclusion, you cannot access your account, deposit, or play. We will also take reasonable steps to prevent you from creating new accounts.

To request self-exclusion or a cooling-off period, contact our Responsible Gaming team via the email below or live chat. We will process your request within 24 hours.

Set deposit limits to manage how much money you can deposit into your account. Limits can be set for daily, weekly, or monthly periods.

Loss limits cap the net amount you can lose over a set period. Once a loss limit is reached, you cannot continue wagering until the limit resets.

Limit decreases take effect immediately. Limit increases take effect after a 7-day cooling-off period to prevent impulsive decisions.

Reality checks are pop-up notifications that appear during gameplay, reminding you how long you have been playing and how much you have won or lost.

You can configure reality checks to appear every 15, 30, 60, or 120 minutes. Session limits automatically log you out after a set duration, requiring you to log back in to continue.

BS-GAMING strictly prohibits gambling by individuals under 18 years of age. We implement the following measures:

• Mandatory age verification during registration.
• Identity document checks for all withdrawal requests.
• Continuous monitoring for suspicious account activity.
• Filtering of payment methods restricted to minors.
• Parental control guidance and website blocking recommendations.

If you share your device with minors, we recommend using parental control software such as NetNanny, CyberPatrol, or built-in device parental controls.

If you or someone you know needs help with gambling-related issues, please contact one of these professional organizations:

International

• Gamblers Anonymous: www.gamblersanonymous.org
• GamCare (UK): www.gamcare.org.uk | Phone: 0808 8020 133
• National Council on Problem Gambling (US): www.ncpgambling.org | Phone: 1-800-522-4700
• BeGambleAware: www.begambleaware.org

Thailand / Southeast Asia

• สายด่วนสุขภาพจิต: 1323 (Thailand Mental Health Hotline)
• กรมสุขภาพจิต: www.dmh.go.th

• Treat gambling as entertainment, not income. Only gamble with money you can afford to lose.
• Set a budget. Decide how much you will spend and stick to it.
• Set a time limit. Decide how long you will play and stop when the time is up.
• Don't chase losses. Accept losses as part of the game; never try to win them back.
• Don't gamble when emotional. Avoid gambling when stressed, depressed, or under the influence.
• Balance gambling with other activities. Maintain hobbies, social life, and exercise.
• Don't borrow money to gamble. Never gamble with borrowed funds.
• Take breaks. Step away regularly to keep perspective.

If you need help or want to set any responsible gambling tools, contact our dedicated team using the details below.